The EXODUS Licensed Users Area provides exclusive access to software downloads, technical support, documentation, and resources for registered EXODUS software license holders.
Access Requirements
License Verification
- Valid License: Active EXODUS software license required
- User Registration: Registered user account with FSEG
- Authentication: Secure login credentials
- License Type: Academic, commercial, or government license
Access Levels
- Full Access: Complete access to all resources
- Limited Access: Restricted access based on license type
- Trial Access: Limited access for evaluation purposes
- Academic Access: Special access for educational institutions
Available Resources
Software Downloads
- Latest Versions: Current software releases and updates
- Previous Versions: Access to previous software versions
- Beta Releases: Early access to beta versions
- Patches and Fixes: Software patches and bug fixes
Documentation
- User Manuals: Comprehensive user guides and manuals
- Technical Documentation: Detailed technical specifications
- API Documentation: Application programming interface guides
- Best Practices: Recommended practices and guidelines
Training Materials
- Video Tutorials: Step-by-step instructional videos
- Training Courses: Online training course materials
- Workshop Materials: Workshop and seminar materials
- Certification Programs: Professional certification materials
Software Updates
Version Updates
- Major Releases: New major version releases
- Minor Updates: Feature updates and improvements
- Bug Fixes: Software bug fixes and patches
- Security Updates: Security-related updates
Update Process
- Notification: Receive update notifications
- Download: Download the latest version
- Installation: Install the update
- Verification: Verify successful installation
- Testing: Test updated functionality
Update History
- Version Log: Complete version history
- Change Log: Detailed change documentation
- Release Notes: Release-specific information
- Migration Guides: Version migration assistance
Technical Support
Support Channels
- Email Support: Direct email support for licensed users
- Phone Support: Priority phone support during business hours
- Online Support: Web-based support system
- Remote Assistance: Remote desktop support when needed
Support Priority
- Priority Support: Expedited support for licensed users
- Response Times: Guaranteed response times
- Escalation Process: Support escalation procedures
- Emergency Support: 24/7 emergency support for critical issues
Support Resources
- Knowledge Base: Comprehensive knowledge base
- FAQ: Frequently asked questions
- Troubleshooting Guides: Step-by-step troubleshooting
- Video Support: Video-based support content
User Community
User Forums
- Discussion Forums: User discussion and support forums
- Technical Discussions: Technical problem-solving discussions
- Feature Requests: User feature request submissions
- Best Practices: User best practices sharing
User Groups
- Regional Groups: Local user group meetings
- Special Interest Groups: Specialized interest groups
- Online Communities: Online user communities
- Networking Events: User networking opportunities
Knowledge Sharing
- User Stories: Success stories and case studies
- Tips and Tricks: User-generated tips and techniques
- Code Examples: Example code and scripts
- Workflow Examples: Example workflows and processes
Advanced Features
Beta Testing
- Beta Access: Early access to beta versions
- Feedback Submission: Submit feedback on beta features
- Testing Programs: Participate in testing programs
- Feature Previews: Preview upcoming features
Custom Development
- Custom Features: Request custom feature development
- Integration Support: Support for custom integrations
- API Access: Access to application programming interfaces
- Plugin Development: Support for plugin development
Research Collaboration
- Research Projects: Participate in research projects
- Validation Studies: Contribute to validation studies
- Data Sharing: Share data and results
- Publication Support: Support for publications
License Management
License Information
- License Status: Current license status and validity
- License Type: Type of license (academic, commercial, etc.)
- Expiration Date: License expiration information
- Renewal Process: License renewal procedures
License Updates
- License Renewal: Renew existing licenses
- License Upgrades: Upgrade to higher license levels
- Additional Licenses: Purchase additional licenses
- License Transfers: Transfer licenses between users
Billing and Payments
- Billing Information: Current billing information
- Payment History: Payment history and receipts
- Invoice Access: Access to invoices and billing documents
- Payment Methods: Available payment methods
Security and Privacy
Data Protection
- Personal Data: Protection of personal information
- Usage Data: Protection of usage data
- Privacy Policy: Privacy policy compliance
- Data Retention: Data retention policies
Access Security
- Secure Login: Secure authentication system
- Password Management: Password security requirements
- Session Management: Secure session handling
- Access Logging: Access logging and monitoring
Compliance
- GDPR Compliance: General Data Protection Regulation compliance
- Industry Standards: Compliance with industry standards
- Security Certifications: Security certifications and audits
- Regular Audits: Regular security audits and assessments
Contact Information
User Support
- Email: exodus-users@gre.ac.uk
- Phone: +44 (0) 20 8331 8999
- Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT/BST)
License Management
- License Inquiries: licensing@gre.ac.uk
- Billing Support: billing@gre.ac.uk
- Technical Support: exodus-support@gre.ac.uk
Emergency Contact
- Emergency Support: +44 (0) 20 8331 8999 (emergency extension)
- Critical Issues: 24/7 support for critical issues
- Escalation Process: Support escalation procedures
Access the Licensed Users Area
Login
To access the licensed users area, please visit the secure login portal and enter your credentials.
Registration
If you are a licensed user but don’t have access, please contact our support team to set up your account.
Password Reset
If you’ve forgotten your password, use the password reset function or contact support for assistance.